Privacy Policy

1. Information we collect

• Account information: email address, and the name you choose to give us.
• Travel preferences: your quiz answers, Travel DNA, saved trips, trip notes and feedback.
• Concierge conversations: the messages, attachments and voice input you send to Triple VIP Concierge™, and its responses.
• Membership and billing records: plan, interval, status, renewal dates and payment provider references. We never receive or store your full card details.
• Support and contact messages you send us.
• Technical and usage information: device and browser information, and anonymous product analytics about how the service is used.

2. Why we use it

• To produce your recommendations, matches and Travel DNA.
• To operate Triple VIP Concierge™ and your saved trips.
• To provide, bill and support your membership.
• To send transactional emails about your account, membership and billing.
• To keep the service secure and prevent abuse.
• To improve our destination intelligence, using aggregated and de-identified information.

3. Legal bases

Where the GDPR or similar law applies, we rely on: performance of our contract with you (providing the service and your membership), our legitimate interests (security, abuse prevention, product improvement), your consent (optional analytics cookies), and legal obligations (tax and accounting records).

4. AI processing

Concierge and parts of our intelligence use AI models. Your Concierge messages are processed by our AI provider to generate a response. We do not sell your conversations, and we do not use your personal conversations to train third-party public models.

5. Who we share it with

• Our infrastructure, database and email providers, to run the service.
• Our payment provider, to take payments and manage subscriptions.
• Our AI provider, to generate Concierge responses.
• Authorities, where we are legally required to disclose information.

6. International transfers

Our providers may process information outside your country. Where required, transfers are covered by appropriate safeguards such as standard contractual clauses.

7. Retention

We keep your account information and travel data while your account exists. Billing and tax records are kept for as long as the law requires. When you delete your account, we delete or de-identify your personal information, except where we must keep it.

8. Your rights

Depending on where you live, you can request access to your information, correction, deletion, a portable copy, restriction of processing, or object to processing. You can also withdraw analytics consent at any time.

You can delete your account and data yourself from your account page. For any other privacy request, email support@triplevip.ai with the subject “Privacy request”. We respond within 30 days, and we may need to verify your identity first.

9. Cookies and analytics

We use strictly necessary storage to keep you signed in and to remember your preferences; this cannot be switched off. We use first-party, anonymous product analytics only with your consent, which you can give or withdraw from the cookie notice.

10. Children

The service is not intended for anyone under 18, and we do not knowingly collect their information.

11. Security

We use access controls, row-level database security, encryption in transit and least-privilege server access. No service can be perfectly secure, but we take this seriously and act quickly on issues.

12. Contact

Privacy questions and requests: support@triplevip.ai. General enquiries: info@triplevip.ai.