Legal

Refund Policy

Version 1.0 · Effective August 11, 2026

This policy covers refunds for Triple VIP Black™. It does not cover travel you book with a third party — those refunds are governed by that provider's own terms.

1. Cancelling versus refunding

Cancelling stops future renewals and keeps your access until the end of the period you have already paid for. A refund returns money already charged and is handled case by case under this policy.

2. Statutory rights

If you are a consumer in the UK, EU or another region with a statutory cooling-off period, you may cancel a new membership within 14 days of purchase. Because the membership gives immediate digital access, we may deduct a proportionate amount for the access you used.

3. Yearly memberships

If you contact us within 14 days of a yearly charge and have not made substantial use of the membership in that period, we refund it in full. After that, a yearly membership is not generally refundable, though it can be cancelled to stop the next renewal.

4. Monthly memberships

Monthly charges are not generally refundable, because cancelling already prevents the next charge. We refund a monthly charge where you were billed after cancelling, or where a technical fault meaningfully prevented you from using the membership.

5. Duplicate and accidental charges

We refund duplicate charges and charges made in error in full, as soon as we identify them.

6. How to request a refund

Email billing@triplevip.ai from the address on your account, with the charge date and the reason. We reply within 5 business days and, where a refund is due, issue it to the original payment method within 10 business days.

7. Refusals

We may decline a refund where the membership has been used substantially over a full period, or where an account has breached the Terms of Service.